Research & Insights

Blog Articles

  • City Council Hearing on 311 and Community Boards

    Today, I went to a NYC City Council Public Hearing of the Committee on Technology in Government, on the role of the City’s 59 Community Boards in the 311 system. 311 is the new number that New Yorkers dial to ask questions about New York City services, make complaints and to get information, such as…

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  • Visio stencils

    Visio stencils – Henrik Olsen’s web prototyping stencils and templateuses: prototyping, wireframeshttp://www.guuui.com/issues/02_03_02.php – Michael Angeles’s wireframe stencilsuses: prototyping, wireframeshttp://studioid.com/pg/visio_wireframe_stencil.php – Jesse James Garrett’s stencilsuses: flowhttp://www.jjg.net/ia/visvocab/ – Peter Van Dijk’s stencils (four of them here)uses: sitemaps, isometric sitemaps, prototyping, wireframes, flowhttp://iabook.com/template.htm – Peter Van Dijck’s older stencilsuses: prototyping, wireframeshttp://poorbuthappy.editthispage.com/stories/storyReader$51

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  • Personas and Roles

    Personas and Roles Some Persona URLS:http://www.cooper.com/content/insights/newsletters_personas.asphttp://iawiki.net/PersonaDesignhttp://foruse.com/newsletter/foruse15.htm#3 Sometimes Personas is the right sentiment but not the right approach,because they assume you have quite distinguishably different userarchetypes. In this case it may be better to adopt a role-based approach, whereby you definedifferent ‘hats’ or roles that a user may take in order to fulfil a kind oftask…

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  • More on Site Maps & Indices

    All of the following resources came from a discussion list (not my compilation). Apologies to whomever compiled this listing – I’ve forgotten so I can’t give credit…. 🙁 Site Index examples:Good:http://www.peoplesoft.com/corp/en/indices/site_index.jsphttp://www.w3.org/Help/siteindexhttp://www.montaguelab.com/Public/indexes.htmhttp://www.census.gov/main/www/subjects.htmlhttp://www.consumerreports.org/main/detailv2.jsp?CONTENT<>cnt_id=3171&FOLDER<>folder_id=3167http://www.writersblock.ca/common/index.htm Not so good:http://www.asindexing.org/site/backndx.htmDifferent style / purpose:http://unixhelp.ed.ac.uk/index/index.html Product Index examples:Good:http://www.ibm.com/products/az/http://www.peoplesoft.com/corp/en/indices/prod_index.jsp Not so good:http://www.3m.com/product/index.jhtml Sitemap examples:Good:http://www.apple.com/find/sitemap.htmlhttp://www.google.com/sitemap.htmlhttp://pages.ebay.com/sitemap.html?ssPageName=h:h:smap:UShttp://www.multimap.com/static/sitemap.htmhttp://www.latrobe.edu.au/sitemap/ Not so good:http://www.novuspetroleum.com/cmsaxs/site/1/5.asp?secID=18http://www.miami.muohio.edu/sitemap/ Bad:http://www.chaminade.edu/sitemap/content/sitemap.html (bad visualrepresentation)http://www.chaminade.edu/sitemap/index.php (not much better –…

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  • Site Map vs Site Index

    http://www.aussi.org/indexer.htmhttp://www.asindexing.org/site/backndx.htmhttp://www.sun.com/siteindex/http://my.webmd.com/medical_information/condition_centers/default.htmhttp://www.adobe.com/products/main.htmlhttp://www.amazon.com/exec/obidos/subst/home/all-stores.html/104-3468701-8195133http://www.amazon.com/exec/obidos/tg/browse/-/508510/104-3468701-8195133

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  • Accessibility Report

    The Disability Rights Commission (DRC) in Great Britain just released an in-depth study on the accessibility of 1000 websites, with recommendations to improve the W3C WAI guidelines on accessibility. Thanks to Jim on the SIGIA-L listserv for finding this. http://www.drc-gb.org/publicationsandreports/report.asp For a response from the WAI read on: http://www.w3.org/2004/04/wai-drc-statement.html

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  • Summer Vacation

    I am planning a trip with the family to Lake George in August and getting sidetracked by dreams of Montreal, Quebec City, Montana, skiing. Why must we have to plan so far in advance? No availability. We are definitely available the week you want, except were fully booked on Tuesday night, but we can accommodate…

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  • Geographic Information Systems at the WTC

    I recently wrote in my blog welcome message about a book project on the use of mapping technology in 9/11 rescue & recovery efforts. I’m moving this off the welcome message because I am going to start to write it. There are a lot of great resources on the mapping efforts at Pier 92 in…

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  • Costa Rica

    We just got back from Costa Rica late Sunday night. We left New York on a snowy March 18th and were briefly delayed to de-ice the wings. Four hours later we were in San Jose, met our San Jose guide, who gave us a brief tour orientation while being driven to and dropped at the…

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  • Community Information Technology Initiative

    Here is a new initiative I am working on with the Municipal Art Society. The Community Information Technology Initiative at http://www.myciti.org/ is an online mapping program being used by five pilot New York City Community Boards to aid in community planning, development and emergency management. I am having a great time with this project! In…

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