Research & Insights

Blog Articles

  • NYC Charter Revisions and GIS Oversight

    Since well before 9/11, GISMO, the NYC region’s oldest GIS interest group, has been working on advocacy initiatives to improve the way New York City collects, stores, shares and manages Geospatial Data and the processes and strategies around the City’s Geographic Information Systems (GIS) and related functions. Beginning in 1996, the City’s first GIS Director,…

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  • Pervasive Information Architecture in Emergency Management

    The floor plan of the NYC Emergency Operations Center is a great example of pervasive information architecture, where the structure of the physical space mimics the structure/hierarchy of the people and systems in the space. It shows what each watch commander monitors, how reporting agencies and government community services like Department of Homeless Services and…

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  • Among the Information Architecture Luminaries

    It was an honor and a joy to serve as the Experience Director and impromptu panelist at The 20th Information Architecture Conference this past week in Orlando. Jorge Arango in a blog post described members of the panel on the history and future of information architecture as “luminaries” and while I appreciate the recognition, I am…

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  • The Occasional Mentor: On Data Science or UX and Getting Started

    THE OCCASIONAL MENTOR A monthly column based on questions I’ve answered on Quora, heard on Slack groups, and other career advice I’ve given over the prior month. Hope you like it, but feel free to challenge me in the comments, if you have a different experience. Below are questions I answered in August. Should I…

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  • On MFAs and UX Certificates for Foreign Workers in the USA

    I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. I took a break in from posting in January. Following are selected questions I answered in March. Is it useful/worth getting an MFA in Communication Design to…

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  • On Pricing Tables and Mysteriously Familiar Background Graphics

    I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. I took a break in from posting in January. Following are selected questions I answered in February. Should website homepages have a pricing table? February 23, 2018…

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  • Where Should I Post My UI/UX Portfolio? and Is Wikipedia Failing?

    I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. Following are selected questions I answered in December. What are the best websites to put my UI/UX portfolio, both personally and professionally? Answered December 31, 2017 As…

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  • Happy New Health Plan: Choosing a Plan for an Uncertain 2018

    It’s that time of year again: Open enrollment for marketplace health plans, and the choices are no less daunting this year. If you recall last year, Decision Fish published an article, Health Insurance Enrollment: A Superhuman Decision in which we noted that people tend to respond to the choice and information overload presented by this…

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  • On Accessibility Resources and PhD Salaries

    I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. Following are selected questions I answered in November. What are the best, most credible, and reliable online resources for accessibility and UX/UI best practices? Answered November 26,…

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  • UX Portfolios, Awards, Priorities and Why Is the User Often “Female”

    I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. Following are selected questions I answered in October. What is the most important thing in UX design? Answered October 31, 2017 The User. As an in-house UX…

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