I am leading user testing for the IDEF Registry as part of the National Strategy for Trusted Identity in Cyberspace (NSTIC), a White House initiative. The IDEF Registry, a digital identity standard assessment tool, launched its alpha version on June 6, 2016.
Because development of the alpha version of the attestation form was ongoing, I was brought into an agile process with the goal to iterate improvements after the public launch. I worked directly with a contracted project manager, third party marketing and design companies, the Chair of the IDESG User Experience Committee and members of the IDEF Registry working group.
Test participants were drawn from IDESG participants and observers who provide identity services including certification, authentication, authorization, registration and transaction intermediation. Tests included needs assessment interviews of prospective users, observational walkthrough of proposed and completed designs, an expert heuristics review, user surveys and follow-up interviews. I initially asked the study participants about their needs for identity standards assessment and comparison of our tool to similar industry and government standards. I utilized card sorts, preference tests, cognitive walkthrough of wireframes and a live website, as well as observations of users as they completed the attestation form on the alpha website to develop recommendations for improvements. I engaged members of the User Experience Committee to participate in a heuristic analysis using Neilsen-Norman Group’s 10 usability heuristics and Abby Covert’s IA Heuristics.
The website remains in beta. I am also developing a set of user experience guidelines and metrics for service providers to use in evaluating usability requirements of the attestation.