Personas and Roles
Some Persona URLS:
http://www.cooper.com/content/insights/newsletters_personas.asp
http://iawiki.net/PersonaDesign
http://foruse.com/newsletter/foruse15.htm#3
Sometimes Personas is the right sentiment but not the right approach,
because they assume you have quite distinguishably different user
archetypes. In this case it may be better to adopt a role-based approach, whereby you define
different ‘hats’ or roles that a user may take in order to fulfil a kind of
task or set of tasks.
Roles URLs:
http://edp5285-01.sp01.fsu.edu/Guide4.html
Constantine and Lockwood’s ‘Software For Use’
http://foruse.com/questions/index.htm#5