In Jon Kolko’s article, “Why Investment in Design is the Only Way to ‘Win’ in Education” (UX Magazine, September 16, 2014), he discusses how the value proposition of educational technology should be better education, and that the design of that experience should not be simply a “forgivable attribute.”
“…for us to collectively realize the benefits of advanced technology in the context of education, we need to treat the experience of learning as the primary ‘thing we are trying to improve.’ This requires empathy with the people doing the teaching and learning, which is gained through a qualitative design process.”
Read more at: http://uxmag.com/articles/why-investment-in-design-is-the-only-way-to-win-in-education