design practice

Thoughts on Diversity, Equity and Inclusion (DEI) as a Design Framework

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I was on a call the other day where we were discussing identity services for underserved populations. Someone brought up Diversity, Equity, and Inclusion (DEI) as a framework for ensuring accessible services for all. DEI, as applied to product and service design, is a three-pronged philosophy that asks if you are assuring that diverse perspectives … Read more

CPPA Stakeholder Meeting Discusses “Dark Patterns”

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On May 5, 2022, I participated in the California Privacy Protection Agency’s (CPPA) stakeholder meeting, making a public statement about “dark patterns” which I urged them to redefine as “harmful patterns,” and suggested changes to their definitions of “Consent” and “Intentional Action.” As Jared Spool says, we should be looking at the UX outcome of … Read more