Disaster Planning at Woodstock – 50 Years in Review

Article updated on the event’s 50th Anniversary with images from Woodstock then and in 2011 when this piece was first published.

August 30, 2011

This past weekend, while Irene was threatening the East Coast, my husband and I were in the Catskills for visiting day at our daughters’ summer camp. We decided to extend our stay through Monday to avoid the surge and inevitable traffic delays following the storm’s projected landfall in New York City on Sunday.

Satellite image of Hurricane Irene on August 24, 2011 via Wikimedia Commons, https://upload.wikimedia.org/wikipedia/commons/thumb/8/8f/Hurricane_Irene_Aug_24_2011_1810Z.jpg/649px-Hurricane_Irene_Aug_24_2011_1810Z.jpg

Rather than avoid trouble, we found ourselves in the middle of it, as the Catskills experienced some of the worst storm-surge damage in the country: downed trees, road blocks, raging forest streams. If fact, a large white pine at the inn where we were staying fell inches from our unit’s porch, bringing several smaller trees down with it.

When it was safe to venture out, a trip to the Bethel Woods Museum at Bethel Woods Performing Arts Center, site of the 1969 Woodstock festival, interestingly, provided some perspective on disaster planning in the area.

Magic Bus. Image by Steve Brown https://www.flickr.com/photos/13111644@N00/9788610043

The Woodstock Music & Art Fair was held from August 15-18, 1969 at Max Yasgur‘s dairy farm in the hamlet of White Lake, Town of Bethel, Sullivan County, NY. We passed Yasgur’s farm several times while exploring the area’s restaurants and outdoor recreation facilities.

The area is marked by rolling pastures and clear lakes reflecting big white clouds in deep blue skies. Aside from a very visible lawn signs either declaring “No Fracking!” or “Friends of Natural Gas,” it seems little has changed in forty some years.

Museum artifacts on the planning of the Woodstock festival showcased the local debate regarding the chosen site of the concert. With over 200,000 tickets pre-sold, planning for traffic and security was a huge concern, as was local opinion on exactly what the festival was to be.

The festival organizers had mere days to move from Wallkill, NY where local opposition succeeded in preventing it from being held there to White Lake, where the Bethel Town Supervisor approved the plan despite some local protest. Newspaper articles and advertisements documented the debate.

Woodstock Ticket via Wikimedia Commons https://commons.wikimedia.org/wiki/File:Woodstock_ticket.jpg
Woodstock Ticket via Wikimedia Commons https://commons.wikimedia.org/wiki/File:Woodstock_ticket.jpg

Also on view were documents from the local Sheriff’s department outlining traffic and security plans and telegrams to other county departments requesting additional coverage. Handwritten notes and official telegrams from Allegheny County and other Sheriff departments indicated a shortage of officers. All stated that they could not spare any men.

Traffic was beginning to get backed up days before the concert started so that it became impossible to get close to the festival site. People were leaving their cars on the highway and walking the rest of the way to the concert. Performers were flown in and out again by helicopter.

An estimated 400,000 people were in attendance at the concert’s peak.

Then there came the rain. Though not hurricane force, the rains that fell on the Woodstock festival and in the week leading into it created saturated conditions, muddy roads and an already difficult traffic situation.

The audience at Woodstock waits for the rain to end, image by Derek Redmond and Paul Campbell, 1969 via Wikimedia Commons, https://commons.wikimedia.org/wiki/Woodstock#/media/File:Woodstock_redmond_rain.JPG
The audience at Woodstock waits for the rain to end, image by Derek Redmond and Paul Campbell, 1969 via Wikimedia Commons, https://commons.wikimedia.org/wiki/Woodstock#/media/File:Woodstock_redmond_rain.JPG

Officials had called in 150 state troopers, and deputies from adjacent counties ultimately did pitch in to direct traffic away from the area. The Evening News of Newburgh, NY reported that by the last day of the festival, mainly due to a lack of food and unsanitary conditions, the crowd had dispersed to only 10,000 and no traffic jams were reported.

This weekend’s storm called for similar measures, but on a much smaller scale. As we left the area, we noted state troopers and national guardsmen directing traffic near the interchanges of Route 17, I-87 and Route 6. Southbound traffic on I-87 was closed above the Tappan Zee Bridge and it was an hour drive between Route 17 and our usual favorite route, the Palisades Parkway.

At the Route 6 traffic circle near Bear Mountain, the Sloatsburg exit was entirely washed away.

Hurricane Irene Highland, NY flooding  via Wikimedia Commons, https://commons.wikimedia.org/wiki/File:Hurricane_Irene_Highland,_NY_flooding.JPG
Hurricane Irene Highland, NY flooding via Wikimedia Commons, https://commons.wikimedia.org/wiki/File:Hurricane_Irene_Highland,_NY_flooding.JPG
Deep gorge created in road after Hurricane Irene flooding in Ulster County, NY, via Wikimedia Commons, https://upload.wikimedia.org/wikipedia/commons/d/dd/Deep_gorge_created_in_road_after_Hurricane_Irene_flooding%2C_Oliverea%2C_NY.jpg
Deep gorge created in road after Hurricane Irene flooding in Ulster County, NY, via Wikimedia Commons, https://upload.wikimedia.org/wikipedia/commons/d/dd/Deep_gorge_created_in_road_after_Hurricane_Irene_flooding%2C_Oliverea%2C_NY.jpg

Could the traffic situation have been prevented? In 1969, the Sullivan County Sheriff’s Department was working with an estimate of 50,000 concertgoers, a figure provided by the promoters that was 150,000 short of pre-sales figures.

From what I’ve seen from this weekend’s rains, emergency services would already have been taxed from heavy rains and flooding in the region. Had they known that attendance would approach half a million people, it is likely that the concert would have been called off. That said, I doubt it would have stopped the hundreds of thousands of people from coming.

NYC Charter Revisions and GIS Oversight

Since well before 9/11, GISMO, the NYC region’s oldest GIS interest group, has been working on advocacy initiatives to improve the way New York City collects, stores, shares and manages Geospatial Data and the processes and strategies around the City’s Geographic Information Systems (GIS) and related functions. Beginning in 1996, the City’s first GIS Director, GISMO member Alan Leidner, held this role until his retirement from civic service in 2004. During his tenure, Leidner oversaw NYC’s emergency mapping program in one of the country’s most complicated rescue and recovery operations, the September 11, 2001 attack on the World Trade Center.

Just two years prior to 9/11, the City had launched a common base map for all agencies to use in GIS applications. Prior to the 1999 base map, there was little coordination between agencies on the underlying coordinates of various features on maps. As a result, data such as street center lines (which were available from the US Census though not always accurate) and building footprints would not match up with the level of accuracy needed for an effective response in an emergency situation. As City agencies created their own maps and datasets, using proprietary systems and software whose license agreements precluded data sharing, it was becoming increasingly difficult to form a common operating picture. This created difficulties for routine maintenance projects like coordinating access, excavation and repair of street corners and threatened larger operations.  After the World Trade Center attacks, when visible landmarks were no longer available, the new base map saved time, money and lives.

But things have changed since 2004. When Leidner retired, a new GIS Director was appointed, but he was not given the same level of responsibility and did not get the assistant commissioner title the post had carried previously. Laws providing the public open access to a multitude of agency datasets created a market for public information and tools created taking advantage of them. Mayor Bloomberg wrote an executive order that created the Mayor’s Office of Data Analytics, but the mandate did not cover the kind of sensitive data that would be required to handle multi-department programs and, crucially, emergencies. As a result response to events like Hurricane Sandy was fractured, affecting the ability of emergency services, DEP, MTA, ConEd and other entities to coordinate their activities.

GISMO recently published Guiding Principles and Policies for New York City’s Geospatial Architecture outlining its position on the role of geospatial technology and governance in NYC government. It presented the Principals and Policies work at a public forum at Hunter College in April 2018. GISMO further pursued its position that NYC must have a GIS Director and coordinating committee made up of GIS leads at all city agencies and is recommending a Charter amendment or legislation to make this happen.

GISMO posted its introductory statement, video and written testimonies regarding the proposed amendments to the New York City Charter at http://www.gismonyc.org/events/amend_nyc_charter/.  These testimonies were delivered to the New York City Council Charter Committee on April 30, May 2, May 7 and May 9, where several GISMO members, including myself, testified at the public hearings.

Through this Charter initiative we have advanced the cause of GIS in NYC by bringing our demands for better governance into the public forum. GIS saves lives, protects infrastructure, supports planning, improves City services, increases tax collections, and enhances economic development. We estimate that GIS at least doubles the analytic powers of traditional IT. We call on City government to recognize these facts and act accordingly.

You can find my testimony (gismonyc.org) and video (YouTube), starting at 02:25:15 but to get the full context, it’s best to review the statements in order. To explore how lives are saved by faster 911 response visit NYS GIS Association’s GISCalc tool created by Decision Fish, Results that Matter Team, and funded by the Fund for the City of New York.

If you are interested in learning more about GIS governance in New York City, contact GISMO at info@gismonyc.org or contact your New York City Council representative.

Pervasive Information Architecture in Emergency Management

NYC Emergency Operations Center, NYC Office of Emergency Management

The floor plan of the NYC Emergency Operations Center is a great example of pervasive information architecture, where the structure of the physical space mimics the structure/hierarchy of the people and systems in the space. It shows what each watch commander monitors, how reporting agencies and government community services like Department of Homeless Services and the Red Cross are grouped. It is a space that is designed to get optimal information flow from person to person, which supplements data flow from machine to machine.

For more, see my presentations on the Semiotics of Emergency Management.

Among the Information Architecture Luminaries

It was an honor and a joy to serve as the Experience Director and impromptu panelist at The 20th Information Architecture Conference this past week in Orlando. Jorge Arango in a blog post described members of the panel on the history and future of information architecture as “luminaries” and while I appreciate the recognition, I am truly humbled to be named among Louis Rosenfeld, Stacy Surla, Jesse James Garrett and Jorge Arango. These are each incredible people who have lit the path for me in my own professional journey.

 

The Occasional Mentor: On Data Science or UX and Getting Started

THE OCCASIONAL MENTOR
A monthly column based on questions I’ve answered on Quora, heard on Slack groups, and other career advice I’ve given over the prior month. Hope you like it, but feel free to challenge me in the comments, if you have a different experience. Below are questions I answered in August.

Should I Learn Data Science or UX Design?

Answered on August 9, 2018

To find the answer look at the labels. Data or users? Are you more comfortable working with data or with people?

Data scientists work with data sets and computational analysis, while UX designers focus on people and their needs and behaviors.

Data scientists work with tabular data, charts, graphs, statistics/graphics programs like R and computer languages like Python, JSON and SQL. Their subject matter expertise is mathematics.

UX designers work with drawing and wireframing software, Post-Its, whiteboards and Sharpies. And lots of discussion, interviewing, observation, surveying and feedback. Their subject matter ultimately is people who use the products they design.

In some companies there may be an overlapping of the roles. For example a data scientist may work with user generated data, such as usage logs, to analyze behavior. A UX designer may help the data scientist test a visualization that is understandable to the users. So if you are interested in both you may be able to find roles that focus on your area of expertise, but give you some exposure to the other disciplines.

What Is the Best Way to Become Successful User Experience/User Interface Designer and Promote Yourself for Someone Who Is Completely New to this Career Path

Answered on 08/04/2018

Read: Read books, articles and blog posts on UX and design that are recommended by experts in the field and UX professional networks, like UXPA, IxDA, AIGA and the IA Institute. The Interaction Design Foundation has a concise set of encyclopedia articles on topics in UX as well as inexpensive online courses. A good intro is Steve Krug’s Don’t Make Me Think. Rosenfeld Media nd O’Reilly Media have many of the bestselling UX books. Good online magazines include Boxes and Arrows, UX Matters and Smashing Magazine.

Be sure to read a wide variety of subject matter. Read about philosophy, cognitive science and behavioral economics. Daniel Kahneman’s Thinking Fast and Slow and Thaler/Sunstein’s Nudge are good ones to start. Also read in areas where you have particular subject matter expertise or interest as you are most likely to succeed in getting a job, and enjoying it, in a product area you can be passionate about. I’m currently reading Gary A. Klein’s Sources of Power, a book that focuses on high stakes decision-making by military and emergency personnel and Planning for Everything, by Peter Morville, who coauthored Information Architecture for the Web and Beyond.

Watch: There are a lot of great conferences and talks that post their materials online that you can watch for free or for a small fee. I like IxDA’s Interaction Conference, Enterprise UX from Rosenfeld Media and Jared Spool’s UIE conferences. UIE collects talks in an “All You Can Learn” Library that are very good quality.

You can also find video courses on platforms like Udemy and Vimeo. I am currently taking a Cooper design course at Udemy taught by Alan’s Cooper, whose company Cooper.com, a user experience design and strategy firm offers design training. IDEO also has online design courses though these can be pricy for someone just starting out.

Listen: If you search “top ten UX podcasts” you’ll find most of the good ones. UX Podcast is the most cited. I like Postlight’s Track Changes. It has the banter of Car Talk and isn’t always so serious.

Also, since UX is all about the user, really build your listening muscle by listening to what people around you are saying about the products and services they use. What kind of language to they use when describing their experiences? What common problems or complaints do people have? Are they articulate or vague? Sometimes the vague ones are the most interesting to explore.

Talk: Find UX and Design related Meetups in your area and get out and talk to Designers. Ask them questions. What do they do? What do they love and hate about it? What are their most interesting or wicked challenges. Meetups are wonderful opportunities to network with UX designers, hiring managers and other likeminded people who can serve as mentors and travel buddies on your UX journey.

On MFAs and UX Certificates for Foreign Workers in the USA

I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. I took a break in from posting in January. Following are selected questions I answered in March.

Is it useful/worth getting an MFA in Communication Design to become a UX designer in the USA after years of internet industry experience in China?

March 17, 2018

In the USA, a MFA is often a minimum requirement for teaching the arts full time in higher education. Many programs require a PhD. There are many successful UX designers with master level degrees in film, psychology, media/communications, digital design, business, library science and other disciplines. Salary surveys do show greater earning power for those with masters level education. But I would agree with the other answers here that experience outweighs the degree, particularly for entering the field.

If you do choose to pursue masters level education, look for a program that provides hands on project work or practicum training. Many boot camp programs specialize in helping students develop a portfolio, but you should have a clear understanding of the reputation of the program in the city where you want to work as they vary greatly and can be expensive.

Update (05/27/2018): Another consideration to think about is that, as a foreign national, having a degree from a known US institution could be an advantage. But because it is such a large investment, it would make sense to do research to see if it makes a huge difference in salary and employability.

Is the BCS Foundation certificate in user experience recognized in the USA?

March 4, 2018

I had never heard of this certificate either, but it doesn’t mean that it has no value. There are numerous certification programs in the US and throughout the world. Some have more name recognition than others and depending on the reputation could be a plus. It could be of interest to a hiring manager if you are transitioning from another field, because it would demonstrate a commitment to learning the basics. It can also give you confidence in understanding the tools and practices of the field. If you are considering a certicate in lieu of a degree, that would be another story. Many if not most junior level UX positions require at least an undergraduate degree and some work experience.

Here’s where it gets kind of fun. Really, there is no UX certificate that is a definitive, required program in the US. While there are competing programs out there, many are expensive, meant for higher level employees or are competitive and have very limited seating and availability. There are tons of other programs at universities, boot camps, conferences, one day workshops and even books, online classes, videos and tutorials.

Pick what works best for you:

Do you like a classroom where you can meet with a real instructor and other students to work on group projects?

Would a virtual setting with a real instructor and real student partners be OK?

Or are you fine with picking up a book or watching video tutorials by yourself? If so, pick a tool that looks fun and do their tutorials.

Either way, read books and blogs to get familiar with UX concepts and strategies. Medium has a lot of good UX content. Also check out the content libraries at User Interface Engineering, Interaction Design Foundation or UXMatters.com. Rosenfeld Media is a good source of UX books. New Riders from Peachpit Press also has many good titles like Steve Krug’s Don’t Make Me Think. Be sure to join a meetup or Slack group that discusses UX or the tools you like and see what people are doing with it. Look at people’s portfolios and read their stories.

Then write your story. A good UX Designer is a good story teller. Think about why you want to be in this field. What have you observed in your life that could be part of that story? What is your own user journey like? What have you noticed that could be designed better? What pain points do you wish you could fix? Show through these stories how you think through these problems from the user perspective.

On Pricing Tables and Mysteriously Familiar Background Graphics

I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. I took a break in from posting in January. Following are selected questions I answered in February.

Should website homepages have a pricing table?

February 23, 2018

If your users come to your website specifically to see pricing, or if pricing is your main competitive differentiator and the value of your offering is well understood, then by all means, feel free to place a pricing table on the home page. A lot of web hosting sites will place their prices on the home page because they market themselves as a value option for what is essentially a commodity. However different users may have a different understanding of what a good value is for the product or service you offer.

Seeing prices immediately may turn some people off. It could seem tacky, or if the value of the offering is not clear, it could seem expensive, irrelevant or even confusing. You would need to test with users to know for sure.

What I tend to see most often for services and software websites is a “pricing” page in the main navigation, with the home page reserved for display or walkthrough of the product features. If the user is convinced the product does what they need, then they will look for prices. The pricing page would have the matrix showing various packages, but sometimes it will only have a link to contact the sales team, especially if you offer custom services or have a pricing plan that isn’t easily displayed on a grid. Again different users will respond differently depending on the kind of product and their needs and budget.

On the other hand, if the product is retail and you run regular sales, seeing these prices or a link to a sales circular would be expected. Having the sales prices on the home page could be a way to grab sales for the featured item and draw in the user for more purchases (with a link to similar or “customers also bought” items).

A User Test would be a way to figure out what your site visitors respond to.

Who creates the apparently similar background images for slack.com, gusto.com and lattice.com?

February 17, 2018

I think must be very easy to find these images. I recently hired a designer to produce a flyer and they used a blue background graphic that seemed off brand, but very familiar. So I opened Slack to ask my partner to check it out and there was the background in orange in the Slack interface. I’m not sure where the designer got the image, but needless to say, we didn’t accept the design.

Press Mentions: Beta Phi Mu Initiation Speech

New Initiates and Guest Speaker Noreen Y. Whysel

Noreen Whysel addressing the 2017 Initiation Class of Beta Phi Mu Theta at Pratt Institute School of Information

“A lovely Initiation Ceremony and Dessert Reception were hosted by the Beta Phi Mu Theta Chapter on May 17, 2017.

“Guest Speaker Noreen Y. Whysel (SILS ’14) gave a fantastic keynote speech, which she described below:

Dreams, Resilience and Making a Difference
Our goal as we embark on our journey as Pratt SILS graduates is to make a difference. Whether we leave Pratt to become a school librarian, a legal librarian, a UX designer, or an archivist, we stand as a gateway between a deluge of Information and the people we serve.

“Using an example of a proposed 9/11 geographic archive, Noreen Whysel explained how between our dreams and our goal of making a difference is resilience.”

The full talk transcript and presentation slides

Where Should I Post My UI/UX Portfolio? and Is Wikipedia Failing?

I answer questions about UX, Information Architecture and other topics on Quora. A selection of these answers will be reposted on Medium with occasional, minor editing for clarity. Following are selected questions I answered in December.

What are the best websites to put my UI/UX portfolio, both personally and professionally?

Answered December 31, 2017

As an archives focused UX designer I always recommend creating a master portfolio that you have complete control over, whether on your own WordPress site or on your local drives. (Ideally both with backups in the cloud). Having control over the data means that you will always be able to access, edit and customize it regardless of whether the portfolio site of the day is still in business. A platform like WordPress is great because it allows you to import and export the CMS database. You should back it up frequently.

Your portfolio should be customizable content so you can craft a deck specifically for the job or contract you are applying for. It should contain not just your best work, but the work you most want to do and is most relevant for the job being offered. You can create separate portfolios for different kinds of work and direct people to those specific portfolio files. You should also have a PDF or Keynote/PPT version available in case a recruiter wants it emailed and also because it is easy to carry into a meeting and have available offline when internet access is slow or not available. If someone asks for work samples, you can either email the presentation deck or send a link to the relevant samples when highlighting your work history for a recruiter or prospective client, depending on their requirements.

If you use a portfolio site like Behance or Dribbble, only include a few top notch pieces and be sure to link it to your more detailed CV website. Be sure to tag the type of work you do on each sample you upload to these sites, and include a brief explanation of the problem you solved and how you came up with a solution. The story of the design solution is very important for UX work, and I don’t see it done quite enough. Can you explain why you made choices you did? Were there in-between stages that reflect some of the decisions or pivot points in the design? Was it an individual assignment or a team effort? How does your work fit in with the overall team effort? Are you effectively claiming the entire design as your own if you only show end results? How will you explain your role in an interview if the end product is a team effort? Is the visual enough? Usually, it isn’t.

My complete online CV is a WordPress website that lists blog posts (that I republish to a Medium account), speaking engagements (with presentation slides linked at Slideshare), a general resume and a bibliography of published work and exhibitions. My portfolio is just a part of that overall CV website. It is unlikely that a recruiter would make time to peruse it all, but it’s all there should someone want to dive a little deeper into what kind of person I am, what my interests are and what I like to write about.

In fact the website has become a bit of a “catalog raisonné” and to be honest it is due for an overhaul. I have mixed feelings about cutting back and will probably just remove thumbnail shots from some of the earlier work (some of the older visuals look quite naive compared to more recent standards). I’d love to hear how others manage the assessments of older work samples, particularly when it’s the type of project or industry work you want to keep doing.

What crisis is Wikipedia going through as everytime I open it they ask for donation?

Answered December 8, 2017

It’s not a crisis. It’s charity season. As people enter the holiday season, they open their wallets and give to their favorite charities. If you open your mail on any day from mid October through December (at least in the US, probably elsewhere), you will see similar, increasingly desparate-sounding appeals from other charities hoping to get a bit of your annual tax deduction locked in for the year.

That said if you like Wikipedia, use it and find value in it, whether as a source of information, community or for their really cool data tools go ahead and give. It’s a great service.

I use Wikipedia so much I started giving a small amount each month. Is the risk of them going offline as imminent as all that?

Answered December 7, 2017

When you make a donation on the Wikipedia website, you are giving to the Wikimedia Foundation, which runs several projects in addition to Wikipedia, including Wikidata, Wikimedia Commons and others. As a Foundation, Wikimedia offers grants to its worldwide chapters, project teams and individuals to cover costs such as travel, Editathons and other events, equipment, research, etc. According to their grants page, they give about $9 million US dollars per year in support to these efforts.

More info and links to awarded grants here:

Grants:Start – Meta